Confirming a safari or any service with Tishal Tours and Travel, we assume that our client has fully and carefully read and agrees to the terms and conditions (T&Cs) stipulated below:

For any queries on the T&Cs, feel free to get to us and contact us.

1. Reservations/booking and Prices.

1. a. Inclusions

Tishal Tours and Travels limited works with independent service providers such as hotels, lodges and domestic/ or regional schedule and charter flight companies among other services providers.

Booking a program with us guarantees; Ground Transportation, English speaking guide/driver, mineral water in the car, accommodation booking, restaurant meals, activities /excursions, sight-seeing and others as stipulated in the package with Tishal and its independent suppliers, unless otherwise as agreed upon with a client.

1. b. Exclusions

Tours of any nature /type booked with us will exclude international Airfares and tickets, visa fees, Travel insurance, expenses of any personal nature such as laundry, gratuities, foods and beverages outside the meal plan and other expenses not detailed or agreed upon with the client at the time of booking, however, information and advice about the above is available don’t hesitate to contact us.

1. c. Permits

For safari, Tour or travel packages that include for example flights (domestic or regional -fly in packages) and gorilla permits, a client must provide some of their details including; Full names as appear in their Passports or National I.D cards, passport or national I.D card numbers, and their nationalities as well as any other information as required by the service providers.

1. d. Service requests and Supplementary information

At the initial stage of reservations / before confirming any program, the client must be free to inform Tishal Tours and Travel of any special service Request of any participant in the Tour e.g. meals or diet, minors, requirements on disabilities, medical conditions plus any other requirement that needs prior notice. Failure to DO SO, require no special treatment. Tishal will meet the requests if possible. And advise accordingly

1. e. Availability

An existing package is not guaranteed unless it is confirmed. All accommodations, Gorilla permits or Tickets and Fly-in (domestic flight) may have limited capacity depending on the time of the reservation or scheduled /planned safari dates and may be subject to change. Therefore, reservations and bookings should be done well-in advance before the planned date of our tour, Tishal Tours and Travel will be able to advise and recommend.

1. f. Tour Dates and Times plus Amendments

Tishal Tours and Travel works hard not to, but reserves all the right to change, re-schedule or Amend the program date or times and other components of the safari such as Accommodation, transportation and services as detailed in the itinerary depending on unpredictable factors. Any adjustments will be communicated to the client as soon as possible. However, there are those that may arise during the course of the tour; Tishal will work them out.

Itinerary changes and delay; if conditions do not warrant during the course of the tour, and if a tour is delayed or rescheduled due to unpredictable conditions like bad weather, traffic delays, sickness or government interference or any other circumstance for which Tishal is not liable or its agents, the clients will incur the cost.

1. g. Prices

1. g.1. Quotation

The prices quoted for program or tours are as per the itinerary whether pre-designed /arranged or custom designed /tailor-made. For the pre-designed packages, prices will be as per the existing package components while for the custom tours, prices will be as per the activities, overnight stays, meals among other aspects /components of the tour as per the client suggestion.

Look at/Refer to section 1.a and 1.b for inclusions and exclusion and /or contact us for details of any tour package for clarity or any enquiries.

1. g.2. Price changes

Prices on the company manuals i.e. Brochures, fliers, magazines or website and quoted to client is/are subject to change without notice and are not guaranteed until confirmed in writing.

Tishal as company holds all the right to adjust the prices at any time should there be any influencing factors such as inflation /fluctuation in exchange rates or change/increase in the cost of any tour element among others. The company will however try any effort to minimize the increments or make tour prices favorable /affordable to the client.

2. Commencement and During the Tour.

2. a. Arrival

Most of our tours for arriving international clients usually /will always start with airport pick-ups. After a client booking and confirming a program with Tishal, on arrival at the Airport, they will be welcomed, meet and greet with our representative or guide on the agreed upon time, who will then transfer them to their accommodation for overnight stay or refreshment depending on arrival times .

Note. That this is not, mandatory or a rule as some client may determine on how they would transfer from the Airport to the (if necessary) accommodation either by airport taxi or any other.

2 .b. Execution of the tour

On the day of start of the tour, your guide will meet you at your point of pick-up (accommodation, airport) briefs you about the program and commence.

2. b.1. Wild life viewing

It is always fun, privilege and pleasure to see and track wildlife in its habitat and as such, we cannot guarantee wildlife or game viewing.

During the tour activities i.e. game drives /expedition, nature walks, launch trips and tracking among others take caution when viewing animas and carefully follow ranger/guide instruction for a memorable and successful safari.

Primate tracking and /or special species watching; a gorilla, chimpanzee, or golden monkey permit or carnivore /predators (lions or leopards) ticket guarantees access to or participation in the activity but not their easy access or will be in plain sight.

2. b.2. Accommodation and meal plans

Accommodation booked in a package is based on twin or double rooms in hotels, lodges, Banda’s and tents. Accommodation /rooms reserved may be with private wash rooms /self-contained or public/sharing. Single rooms are available for single supplements charge when availability is guaranteed.

As accommodation may be subject to change /substituted depending on many factors especially availability. In this case, an alternative or next higher level alternative can be suggested with applicable charges. Tishal Tours and Travel reserves this right especially for group travels.

2. b.3. Transportation

The transportation means /mode used will depend on various factors and a client reserves the right to know the kind/type of van/vehicle to be used and therefore a client will be informed during booking of the tour unless otherwise. Factors such as number of tour participants, route taken, prevailing weather and road conditions plus compositions of tour chosen will determine the transport mode. Effort is made to ensure, provide and select the best and roadworthy vehicles. However; no liability will be accepted for breakdown, puncture, damage and delays resulting from uncontrollable factor.

A company’s tour guide/driver manager is a key part of you tour/safari. They are responsible for your road safety and transfer, they therefore are the only ones responsible to drive Tishal Tour and Travel clients and vehicles.

Their decision on routes is prime and final.

3. The contract

3. a. Subcontractors

Tishal Tour and Travel reserves all the right to hire or employ subcontractors to execute /carry out all or part of the services agreed to be supplied.

3. b. Termination

Tishal Tours and Travel reserves all the right to cancel, terminate, discontinue or hinder any person (s) and/or even cancel the entire tour or a segment, if in Tishal’s opinion or opinion of concerned authority such as destination, accommodation, group leader/manager or any other authority some of the following happens;

  • Damage caused to property or to environments or eco-systems.
  • Misbehaving or acting in a way that is likely to cause hazard/harm or danger to any third party i.e. excessive drinking, theft, fighting, insults to others
  • Failure to follow or abide the rules and regulations set by sites and their management among others.

Note: Tishal Tours and Travel is not liable for any losses or expenses incurred as a result and NO REFUND will be made in case of the event of termination or discontinuation.

4. Payments, Cancellation and Refund policy

4. a Payment Deposit

All/any tour(s) will be booked and confirmed only upon receipt of 30% deposit of the basic package/program rate. For special activities/services and permits i.e. Gorilla permits and Flights, a full advance payment of the permit and service respectively is required in order to secure the booking. Note; these are usually none refundable in case of cancellation or no-shows and in case of adjustments early notice is required.

4. b Full Payments

The payment balance is due /paid no later than 43days prior to or before the tour start date, unless agreed otherwise.

Bookings made within 43days before the arrival or commencement of the tour/safari date must be made /paid in full at the time of confirmation.

Note; Payments not made in accordance with the above, Tishal Tours and Travel reserves the right to cancel the booking and a surcharge applies-15%

4. c Mode of payment

Payments for the tour or Travel arrangements can be made by/through Bank transfers, Cash or Accredited and recognized Credit cards like Visa, Master card and American Express.

Note; costs or surcharges on international transactions or Credit cards are to be incurred by the client.

4. d Cancellation and refund

All cancellation requests must be made well in advance in writing and shall be effective on the date of actual receipt by Tishal Tours & Travel Ltd.

On cancellation of the program, the charges herein apply as a percentage of the basic package rate; 60 days (2months) or more prior to the start date of the tour-10% charge, 59-34 days prior to the start date of tour-25% charge, 33-8 days prior to arrival-51% charge, 7-3days -75% and 48hours/2days and less-100% charge.

Note; you are kindly advised to purchase trip cancellation insurance to protect your investment.

Late check-ins, failure to use the service(s) or no-shows do not receive any refund.

5 Limitations of liability

Tishal Tours and Travel makes every effort to ensure smooth and effective flow of services promised and arranged for its esteemed clients. However, the company, its staff, owners and members are not liable for damage, injury, death, loss or any interruption caused by owners, contractors and suppliers of accommodation, transportation and/or other program related services as all suppliers are chosen with utmost faith.

Tishal Tours and Travel assumes and takes no responsibility of such issues that may arise caused by unforeseen circumstances like wars, strikes, quarantine, illness and detention, loss and damage of personal belonging.

The prevailing laws and regulations of the country govern the works and operations of Tishal and its liability to passengers in its fleet. The same laws will govern liability to passengers while using the services of a hired contractor or service provider.

Tishal Tours and Travel makes every effort to ensure maximum safety of all its clients to have a memorable time while enjoying any program or service through providing pre travel advice/consultation to clients and working closely with its contractors and service providers.

We highly recommend clients to purchase travel insurance where possible to protect their investment in case of unforeseen circumstances